Customer policy & Returns

Customer Policy and Returns

Welcome to Delsdeals! Your satisfaction is our top priority. Please review our customer policies and returns guidelines below.

Customer Policy

1. Quality Assurance:
At Delsdeals, we ensure that all our yarn products meet high-quality standards. Each product is carefully inspected before shipping to maintain excellence.

2. Secure Payments:

• We use secure payment methods to ensure your personal and financial information is protected. Accepted payment options include major credit cards, PayPal, and other reliable platforms.

3. Shipping and Delivery:

• Orders are processed within 1-2 business days.
• Estimated delivery time is 3-7 business days depending on your location.
• Free shipping is available on orders over [specific amount, e.g., $50]
• Customers will receive a tracking number once their order is shipped.

4. Customer Support:

• Our support team is here to assist you. For any inquiries, please contact us at [email or phone number].
• Support hours: [e.g., Monday to Friday, 9 AM – 5 PM]

Returns and Refunds Policy

We aim to provide a hassle-free returns process. If you are not completely satisfied with your purchase, you can initiate a return as follows:

1. Eligibility for Returns:

• Returns are accepted within 14 days of delivery.
• Products must be unused, in their original packaging, and in resalable condition.
• Sale items or custom orders are non-refundable unless defective.

2. How to Initiate a Return:

• Contact our support team at [email or phone number] to request a return.
• Provide your order number and a brief description of the issue.
• Our team will provide you with return instructions and a shipping address.

3. Refund Process:

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges:

• If you would like to exchange a product, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our policies, feel free to reach out:

• – Email: [derekcumbers@btinternet.com  ]
• – Phone: [07736157500]
• – Address: [Nottinghamshire, UK]

Thank you for choosing Delsdeals for your yarn needs. We appreciate your trust and look forward to serving you!